Questions to Ask a Client When Building a Brand

So, you have a potential new client who’s coming to you to build a brand? How exciting! Kickoff meetings are pertinent in meeting your potential client in person, and get a better understanding of what they look to accomplish with you. Building a brand is a much larger task than just designing an icon or logo – it’s setting a standard for a company as a whole, and telling the world who this new brand is. Make the most out of your kickoff meeting – ask these questions to get conversation rolling and a better idea of how you’re going to build a new brand.


What is the company, and what industry is it a part of?

In a kick-off client meeting it’s important to understand the details of the company to get a better grasp on all facets of the business and industry. However, once you get all of the info, it’s important for you and the client to figure out the answer to this question in a more concrete way – like an elevator pitch. After all, you can’t write out an essay for a logo – you need to be able to concisely tell a story about your brand.

What problem do you solve for your customers?

This question might be part of the previous question, but can also be an integral part of what sets your company apart from the competition. What is the purpose of the company? The answer to this question may also be the client’s mission statement. Make sure to jot down any taglines or mission statements the client may have.


What do you like / dislike about your current brand perception (if applicable)?

Some clients may already have a brand and want to change their brand (aka a rebrand) – if this is the case, try to pick up on what they like and dislike about their current situation. If the client comes to you without any branding, ask what they like or dislike about their industry as a whole, or what they like or dislike about their competitors in the industry. These answers will give you an idea of what to focus on and what not to incorporate into the new brand.


What is your brand name (if they have one)?

Some clients come to you with an existing name in mind, while some are literally starting from scratch and do not even have a brand name. Sometimes clients come to you with some ideas, or want to change what they already have. Understanding more about the company itself and the brand personality can be key factors in brainstorming new name ideas.

Does your brand have a unique story?

People bond with one another through stories. It’s a way to understand one another, relate to one another, even sympathize with one another. Many businesses have great stories behind them, which is what makes the brand as a whole even greater. A note or a fact from a story can turn into a subliminal message in the branding. Interesting stories captivate attention and can help in building a unique brand.

What are some adjectives that describe your team and the brand culture?

Not only do you need to understand the voice of the brand as whole, but you need to know what the team/employees are like, and what the brand culture is. Is it welcoming? Trustworthy? These descriptors will help guide your design to visually communicate these traits.

Who are your competitors?

Knowing who your client’s competitors are is crucial to the branding process. Competitors are a great comparative piece in creating a brand. If your client admires its competitors, understand what about the competing brands stands out. Or, if your client detests its competitors, also understand the reasoning behind that. Imitation might be a form of flattery, but not in the world of trademarks.

Who are your customers?

Yes, this is a vague question, that comes with a lot of sub-questions. Understanding the target audience is vital to brand development. You need to understand who you’re marketing to, and what the best strategy is in going about that. So, specifically, try and find the answers to:


  • Age
  • Gender
  • Race/Ethnicity
  • Location
  • Education Level
  • Income Level
  • Occupation
  • Religion
  • Marital Status


  • Lifestyle
  • Activities and Interests
  • Values
  • Attitudes
  • Social Class
  • Personality

These are some of the most basic, yet most important pieces of information for building a brand and marketing strategy. For instance, building a brand and logo for a cosmetic company for older women with skin impurities would look completely different from a cosmetic company for teens and young adults who are looking for nightlife makeup.

What brands do you admire?

This question is pretty open-ended. The answer does not have to be an example from the client’s industry – if your client is in the food industry, but loves the clean, sleek look and feel of the Apple Inc., that still helps you as the designer to understand what direction to take the client’s brand.